Press the Power button to turn on the product, if it is not already turned on. Tap water may contain contaminants which could damage the cartridge. HP Deskjet Printer Choose a different product. Color input resolution Print mode. See your browser’s documentation for specific instructions. A ‘ Paper jam ‘ message displays on the computer The Resume light blinks and a ‘ Paper jam ‘ message displays on the computer.

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Open the product cover.

Remove and clean each cartridge one at a time. Color printing resolution Print mode.

HP Deskjet Printer – Driver Downloads | HP® Customer Support

In the Printer Properties dialog box, click the Printing Shortcuts tab, and then make sure that the paper size that is specified in the Paper size drop-down menu matches the size of paper that is loaded in the input tray.

Cartridges do not need to be replaced until print quality becomes unacceptable. One or both of the Print Cartridge status lights are on The following light pattern displays on the control panel:. Remove one of the cartridges and place it on a piece of paper with the nozzle plate facing up. Open the door on the duplexer. Please try again shortly. HP Deskjet Printer Choose a different product.


Open the document you were trying to print, if it is not already open. Already have an HP account? Make sure that unused, plain white paper is loaded in the product.

A ‘ Print cartridge missing ‘ message displays on the computer The Resume light blinks and a ‘ Print cartridge missing ‘ message displays on the computer.

The Resume light blinks In this error condition, the following light pattern displays on the control panel:. This page requires Javascript. Press 6890 lightly on top of the cartridge latch, and then pull up the latch to unhook it.

Clear the paper jam Follow these steps to clear any jammed paper from the product. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Use bottled or filtered water if distilled water is not available.

Make sure that the power cord is disconnected from the back of the product. Apply a moderate amount of pressure to remove any dust or dirt buildup. If the right Print Cartridge status light blinks, the right black cartridge is prrint problem cartridge.

Less than 1 watt maximum 698 off; 59 watts maximum average when printing. Replace the cartridges Follow these steps to replace the cartridges in the product.


Blinking Lights on the HP Deskjet 6980 Printer Series

If the product does not turn off, proceed to the next solution. Solution Follow these steps to change the print mode settings. Self test page showing ink smears. Reconnect the USB cable, and then try to print again. Print a diagnostic page to check ink levels Follow these steps to print a diagnostic page pritn check the ink levels.

HP Deskjet 6830v, 6940, and 6980 Printers – Printing a Customer Support Diagnostic Test Page

Clear the jam through the rear access door Press the Prrint button to turn off the product. Supported labels and sizes. The Virtual Agent is currently unavailable.

Clean the cartridge contacts Follow these steps to clean the cartridge contacts. Asia Pacific and Oceania. Click Clean the Print Cartridge s.

Press the two latch handles on the rear access door toward each other, and then pull the door out to remove it.